Services
Richard Coles can be engaged for special consulting assignments to assist your company in improving your
- leadership and talent management
- training and development systems
- customer service performance
Please contact us to discuss your unique requirements.
Services and Benefits to your Company
Various consulting and analysis tools I use in consulting are:
- Competitive advantage, situational analysis, 4 “P’s” tool (product, promotion, price, place, plus ” P’s” of people and processes), “Porters Five Forces”
- Problem definition, the three generic strategies (differentiation, cost leadership, focus)
- Building total customer satisfaction approaches, long term customer value and retention, defining customer value
- SWOT Analysis, goal formulation, business mission, identifying and analyzing competitors, new strategies to compete, unique sales growth, etc.
Benefits I can offer as a consultant and trainer / developer are:
- The training / developing aspect of my career is now 20 years.
- My career has foundation in sales and marketing, plus I have been strongly involved in customer service issues for many years and have empathy with those that sell in the front line.
- I am keen to explore various directions in which I can be of best service to my clients. My aim is to use all my energies on producing successful outcomes.
- My overall cost to a company is very competitive from one convenient base in Oman (~six hours from Asia / Europe and Africa). I can travel to local companies with ease and many regional areas quickly for meetings and training. Also based in Brisbane.
- I have lived in Gulf for almost 15 years and am culturally attuned to the region and can relate to the marketplace here with its intricacies.
- Can commit to unusual hours, travel or requirements
- I am able to involve myself in future ongoing consultations or training easily and with flexibility. I also offer personal pre and post course visitations.
- Have a special understanding of the tourism / airline / hotel / businesses.
- Gained great interest in other industries as my work in the aviation industry also presented me with opportunities to work successfully with many other industry types.
- Can consult initially and then also provide the training and development intervention or option. This way, I am involved in all stages of work with your company to provide a seamless service.