Audio

Rick has appeared on many radio programs around the world. Here are just some examples from his radio show “That’s Business” and others:

Podcast Interviews on Singapore’s 938live ‘Small Talk, Big Returns‘

Successful Sales Techniques with Rick Coles (Part 1)
If you’re in sales, what can you do if you’re not meeting your quota? Are some salespeople just innately better than others? My guest claims it’s all a matter of creating an effective selling framework and listening more than speaking. In this edition, learn about the simplified sales process. Guest: Richard Coles of Coles Training International
Successful Sales Techniques with Rick Coles (Part 2)
Increasing your sales numbers is just a matter of creating an effective selling framework and listening more than speaking. In this edition, the importance of being able to convey the real value of your product/service to your potential customer. This goes beyond product knowledge. Find out what it entails. Guest: Richard Coles of Coles Training International
Successful Sales Techniques with Rick Coles (Part 3)
Increasing your sales numbers is a matter of creating an effective selling framework and listening more than speaking. But it is also about the “whole salesperson”. What does it take to be one? Guest: Richard Coles of Coles Training International
Successful Sales Techniques with Rick Coles (Part 4)
In-your-face selling rarely works. How can you improve your communication skills as a saleperson in order to adequately meet your clients’ needs and make them feel like you truly are providing value without the hardsell? Guest: Richard Coles of Coles Training International
Successful Sales Techniques with Rick Coles (Part 5)
Increasing your sales numbers is a matter of creating an effective selling framework and listening more than speaking. It requires being a good communicator and reading your client’s body language well to determine their interest then modifying your communication style to get them interested if they’re not. But what if it all fails? How can you deal with rejection and follow-up effectively in spite of it? Guest: Richard Coles of Coles Training International
Successful Sales Techniques with Rick Coles (Part 6)
In the final edition of a series on successful sales techniques, what are the most common mistakes salespeople make when closing a deal and how can they avoid them? Guest: Richard Coles from Coles Training International

Problem-Solving for Greater Workplace Success (Part 1)
‘Problem solving’ is the art of finding ways to get from where you want to be. The ‘problem’, therefore, is the gap between the present situation and a more desirable one. Problem solving includes the exploiting of opportunities and the creation of opportunities, as well as the more everyday sense of dealing with an unsatisfactory situation. Many companies lack systematic approaches to solving business issues.Find out how you can create a framework for creative problem-solving in your business. Guest: Richard Coles.

Problem-Solving for Greater Workplace Success (Part 2)
Our continuing series on problem-solving at the workplace. In this edition, some tools you can use to develop a problem-solving framework for your team.Guest: Richard Coles.

Problem-Solving for Greater Workplace Success (Part 3)
Our continuing series on problem-solving at the workplace. In this edition, more on the 8-step process to solve problems effectively and creatively. Guest: Richard Coles.

Problem-Solving for Greater Workplace Success (Part 4)
Our continuing series on problem-solving at the workplace. In this edition, how you can overcome the challenges that may arise during the eight-step problem-solving process. Also, more on the decision-making process. Guest: Richard Coles.

Rick Coles and the Chilean Way

Rick talks with James Piecowye about lessons taken from the rescue of the trapped miners in the 2010 Chilean Mining Accident .

Click here to Listen: Rick Coles and the Chilean Way.

Broadcast from DubaiEye 103.8FM radio station on November 23.

Richard Coles on Dubai’s Nightline

Rick talks about customer service, leadership, and Shackleton’s Way to James Piecowye on Nightline, a talk radio program on DubaiEye 103.8 FM in the UAE. Click Here to Listen.

Customer Service (That’s Business!) Excerpts:

Customer Service Excerpts

Presentation Techniques (That’s Business!) Excerpts:

Margot Morrell Introduction to Rick Coles Seminar

An introduction by Margot Morrell to a seminar conducted by Rick Coles in Dubai, 2003. Margot Morrell is the co-author of the book “Shackleton’s Way” about the famous Anglo-Irish Antarctic explorer, Sir Ernest Shackleton.

Margot Morrell Interview with Rick Coles

An interview by Rick Coles with Margot Morrell, 2003. Margot Morrell is the co-author of the book “Shackleton’s Way” about the famous Anglo-Irish Antarctic explorer, Sir Ernest Shackleton.

“The Living Room” Interview from Singapore Radio (Segments 1):

Segments from an interview on Customer Service with Rick Coles on the Singapore Radio Show “The Living Room”, 2009.

“The Living Room” Interview from Singapore Radio (Segments 2):