Supervisory Skills

Module Name: Supervisory Skills

Module Duration: Three to Four days or as required.

Module Purpose:

This workshop will provide participants with a range of knowledge and skills required by a supervisor and act as a solid foundation for their formal development.

A thinking, proactive manager will not wait for a directive from above.  Instead he or she will begin immediately to make a concerted effort to develop solid management skills.

The need to develop those skills must start with ourselves.  If we are to be leaders then we must be effective in certain aspects of leadership.  They are: Planning, Organising, Motivating, and Goal Setting.

It is important to be the kind of person that motivates and inspires people to perform at levels far beyond anything that they had previously thought possible. To comprehend that the aim of effective leadership is to help produce and prepare to work effectively towards the achievement of the organisation’s objectives.

This course offers a unique interactive and hands-on learning experience, and the course provides easy comprehension of supervisory and management issues for all staff and executives. It also promotes team spirit and reinvigorates participants’ individual contribution to your company. Learning will be highly interactive through a combination of trainer led instruction, audio-visual materials, group work, role plays and delegate participation in group discussions, simulation games, diagnostic exercises, and feedback questions.

Who Should Attend:

Managers of any discipline, whose organizational role requires them to organize staff in all areas of a company. A manager’s effectiveness is measured largely by the achievements of the work team. In turn, the work team’s performance depends on how well the supervisor understands and puts into practice the skills of good team leadership.

As a supervisor your role does not just stop at ensuring a team hits target on time and to the correct standard. It involves the care and maintenance of performance – just as we care for our cars so that they remain serviceable at all times.

Using such an analogy the car body is the department, the steering wheel is the supervisor whilst the engine is the team.

For all managers therefore, there are two sets of demands that compete for time and attention: demands associated with keeping the business going and demands concerned with growth and development. Maintaining operational performance (delivering results) is what we shall refer to as MANAGING.  Growing, renewing and above all changing the business is what we shall refer to as LEADING.

Benefits

A highly qualified facilitator with practical and international supervisory and management experience ensure that all learning content is communicated and facilitated by using proven but also highly creative methods. The training program will meet the learning needs because of the interaction and group participation that will be required from each participant. It will also illustrate the links between the company’s performance and excellent supervisory skills. We work in a relaxed and non-threatening manner, so each participant can adjust and warm to the learning atmosphere in their own way. We will encourage natural learning methods where their work situations will be brought into the training wherever possible with role-plays, references to their own experiences, and of course their trainers experience.

Course Highlights

By the end of the module, you will:

• Understand the nature and purpose of management and the role of supervisor
• Comprehend how to manage your time
• Be able to distinguish between proactive and reactive tasks
• Be better equipped to schedule time by using the urgency and importance criteria
• Get an overall view of the qualities and skills required
• Be able to distinguish between proactive and reactive tasks
• Understand effective Delegation and its affect on staff
• Increase your ability to enlist the knowledge, energy and resources of others
• Appreciate that Planning is arranging to make the best possible use of resources in
• order to achieve objectives
• Understand that Organising means dividing of a large volume of work into smaller units so that people carry out the work effectively.
• Be able to state the Important factors of motivating the team
• Have an overall view of Coaching as a technique that helps achieve both performance improvement and employee development
• Appreciate the value of conflict management and a basic understanding of  assertiveness

Contents

• Critical role of supervisory skills
• The Complete Supervisor
• Planning
• Organizing
• Leadership
• Motivation
• Communication
• Assertiveness
• Coaching